Refund Policy
Refund Policy – The Basics
At Danish Sourdough and Cakes Inc., we take great pride in crafting fresh, high-quality baked goods. Since our products are perishable, we have specific guidelines regarding refunds and returns. Please read our policy carefully before placing an order.
Refund Eligibility
Due to the nature of our products, all sales are final. However, we may offer refunds or replacements under the following circumstances:
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You received the wrong item.
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Your order was damaged during delivery.
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There was a quality issue with your product (e.g., underbaking, incorrect ingredients, etc.).
To request a refund or replacement, please contact us within 24 hours of receiving your order.
How to Request a Refund or Replacement
If you experience an issue with your order, follow these steps:
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Contact us within 24 hours at [Insert Contact Email or Phone Number].
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Provide your order number and a photo of the incorrect or damaged item.
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Once we verify the issue, we will either:
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Offer a replacement of the same item (subject to availability).
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Provide a refund to your original payment method (processing time varies based on your bank).
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Non-Refundable Items
We are unable to offer refunds or replacements for:
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Orders not picked up or received on time due to customer delay.
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Products that have been partially eaten or discarded.
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Personal taste preferences (e.g., “I didn’t like the flavor”).
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Custom or special orders, unless there is an error on our part.
Changes and Cancellations
We understand that plans change, but because we begin preparing orders promptly, cancellations must be made at least 24 hours in advance of the scheduled pickup or delivery time. Orders canceled after this period may not be eligible for a refund.
If you have any questions or concerns about our refund policy, feel free to contact us.